Terms & Conditions / Privacy Policy

1. Terms

By accessing Dreamcatcher Events' Websites, you are agreeing to be bound by these Websites' Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in these Websites are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Dreamcatcher Events' Websites for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• attempt to decompile or reverse engineer any software contained on Dreamcatcher Events' Websites;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Dreamcatcher Events at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Dreamcatcher Events' Websites are provided "as is". Dreamcatcher Events makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Dreamcatcher Events does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet Websites or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Dreamcatcher Events or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Dreamcatcher Events Internet site, even if Dreamcatcher Events or a Dreamcatcher Events authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errors

The materials appearing on Dreamcatcher Events' Websites could include technical, typographical, or photographic errors. Dreamcatcher Events does not warrant that any of the materials on its Websites are accurate, complete, or current. Dreamcatcher Events may make changes to the materials contained on its Websites at any time without notice. Dreamcatcher Events does not, however, make any commitment to update the materials.

6. Links

Dreamcatcher Events has not reviewed all of the sites linked to its Internet Websites and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Dreamcatcher Events of the site. Use of any such linked Websites is at the user's own risk.

7. Site Terms of Use Modifications

Dreamcatcher Events may revise these terms of use for its Websites at any time without notice. By using these Websites you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Dreamcatcher Events Websites shall be governed by the laws of the State of New York without regard to its conflict of law provisions.

LIMITATION OF LIABILITY

IN NO EVENT WILL WE OR OUR EVENT PROVIDERS, SUPPLIERS, ADVERTISERS AND SPONSORS, BE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR, AND YOU HEREBY KNOWINGLY AND EXPRESSLY WAIVE ALL RIGHTS TO SEEK, DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY TYPE OTHER THAN OUT OF POCKET EXPENSES, AND ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED, ARISING OUT OF OR IN CONNECTION WITH THE DREAMCATCHER WEBSITES, THE CONTENT, OR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE DREAMCATCHER SITES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER THE CLAIM IS BASED UPON ANY CONTRACT, TORT, OR OTHER LEGAL OR EQUITABLE THEORY. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR (a) ANY FAILURE OF ANOTHER USER OF THE DREAMCATCHER WEBSITE TO CONFORM TO THE CODES OF CONDUCT, (b) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE AND/OR ANY FACILITIES RELATED THERETO, (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (d) ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE, OR (e) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY CONTENT. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE WEBSITE IS TO STOP USING THE WEBSITE. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THE ALLOCATION OF RISK BETWEEN US IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE USE OF THE WEBSITE WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DAMAGES, SO THESE MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT WILL ATTORNEYS' FEES BE AWARDED OR RECOVERABLE.

INDEMNIFICATION

If anyone brings a claim against us related to your use of the Dreamcatcher Website or your violation of these Terms, you agree to indemnify, defend and hold us and our affiliated companies, event providers, suppliers, advertisers and sponsors, and each of our officers, directors, employees, and agents, harmless from and against any and all claims, damages, losses and expenses of any kind (including reasonable legal fees and costs). We reserve the right to take exclusive control and defense of any claim, and you will cooperate fully with us in asserting any available defenses.

PRIVACY POLICY

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
• We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Registration, Payment, Cancellation Terms & Conditions

Your decision to register for John Petrucci's Guitar Universe 5.0 constitutes your acknowledgement of and consent to all of the registration, payment and cancellation terms and conditions listed below.

Dreamcatcher Events LLC reserves the right to refuse a sale, reject a sale, deny admission or remove from an event, any person for any reason, including, but not limited to, any harm or potential harm that person might cause, violation of the law, threats, disorderly behavior, failure to make timely payment, illegal activity, or for any other reason that is not prohibited by law.

REGISTRATION AND PAYMENTS

• Registration & Payments
  • All rates are per-person, unless stated otherwise.
  • All prices are listed in US dollars and subject to change. Prior sales excluded. Dreamcatcher Events reserves the right to change any price, package or offering at any time without prior notice.
  • All rates are subject to 11.9% surcharge, which includes state and local taxes plus service fees.
• Installment Payment Plan – Upon checkout, you have the option to pay in full or one 50% installment.
  • Upon registration, a non-refundable deposit of 50% of the total purchase amount is charged to your credit card.
  • The remaining balance will be automatically charged to the credit card on file on June 1, 2025.
• Cancellations
  • All payments and deposits are final and non-refundable unless you enroll in the Active Cancellation Insurance program. The Active Cancellation Insurance program is a program that will enable you to receive a full refund should you cancel your registration for any reason as long as you file your claim no less than 48 hours before the event.
  • To enroll in this program, you can purchase the Insurance at check out. The cost to consumers is 20% of the cart total after any discounts have been applied. It will clearly spell out the amount in dollars it will cost at the time of checkout.
  • Active Refund is only available to those in the United States, Canada, France, Switzerland, Germany, United Kingdom, Australia or New Zealand. Anyone registering outside of those countries will need to purchase trip cancellation insurance from a 3rd party of their choice.

If you have any questions, please call our customer service number (+1) 800-852-9277, or send us an email at info@dreamcatcher-events.com

CANCELLATION

• All payments and deposits are final and non-refundable unless you enroll in the Active Cancellation Insurance program. The Active Cancellation Insurance program is a program that will enable you to receive a full refund should you cancel your registration for any reason as long as you file your claim no less than 48 hours before the event.
• To enroll in this program, you can purchase the Insurance at check out. The cost to consumers is 20% of the cart total after any discounts have been applied. It will clearly spell out the amount in dollars it will cost at the time of checkout.

PHOTO RELEASE

Dreamcatcher Events, LLC reserves the right to use photos and videos taken during John Petrucci's Guitar Universe 5.0, including photos that include the images of any attendees, and to use such photos for advertising and marketing purposes.

I hereby agree to release my photograph to Dreamcatcher Events, LLC without compensation.

I understand that Dreamcatcher Events, LLC reserves all rights in regard to reproduction of said photograph.

GENERAL LIABILITY RELEASE

I hereby release Dreamcatcher Events, LLC, its employees, managers, vendors, owners and all associated entities, from all claims, liabilities, loss to property, damages, injuries, etc. arising out of or in connection with my purchase and/or participation in any aspect of John Petrucci's Guitar Universe 5.0.

LIMITATION OF LIABILITY

IN NO EVENT WILL WE OR OUR EVENT PROVIDERS, SUPPLIERS, ADVERTISERS AND SPONSORS, BE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR, AND YOU HEREBY KNOWINGLY AND EXPRESSLY WAIVE ALL RIGHTS TO SEEK, DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY TYPE OTHER THAN OUT OF POCKET EXPENSES, AND ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED, ARISING OUT OF OR IN CONNECTION WITH THE DREAMCATCHER WEBSITES, THE CONTENT, OR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE DREAMCATCHER SITES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER THE CLAIM IS BASED UPON ANY CONTRACT, TORT, OR OTHER LEGAL OR EQUITABLE THEORY. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR (a) ANY FAILURE OF ANOTHER USER OF THE DREAMCATCHER WEBSITE TO CONFORM TO THE CODES OF CONDUCT, (b) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE AND/OR ANY FACILITIES RELATED THERETO, (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (d) ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE, OR (e) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY CONTENT. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE WEBSITE IS TO STOP USING THE WEBSITE. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THE ALLOCATION OF RISK BETWEEN US IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE USE OF THE WEBSITE WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DAMAGES, SO THESE MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT WILL ATTORNEYS' FEES BE AWARDED OR RECOVERABLE.

INDEMNIFICATION

If anyone brings a claim against us related to your use of the Dreamcatcher Website or your violation of these Terms, you agree to indemnify, defend and hold us and our affiliated companies, event providers, suppliers, advertisers and sponsors, and each of our officers, directors, employees, and agents, harmless from and against any and all claims, damages, losses and expenses of any kind (including reasonable legal fees and costs). We reserve the right to take exclusive control and defense of any claim, and you will cooperate fully with us in asserting any available defenses.

Due to the nature of our events and strict cancellation policies, Dreamcatcher Events, LLC strongly suggests purchasing travel insurance.